About the Position:

We are a rapidly growing leader in the Staffing Software industry, with a leadership team that is employee focused! As a Senior Customer Support Manager, you will be responsible for the overall success of a portfolio of our customers. You will lead your clients’ journey, coordinating a cross-functional team that spans Sales, Services, Support, Engineering and others. To become a trusted advisor, you will need to become a subject-matter expert on Aqore’s products, use-cases and application best practices. In this role, you will be one of the primary points of contact for our clients; working together with technical staff and executives on improving the performance, reliability, and business value of our products. The Senior Customer Support Manager will also manage all project implementations, communicate and assign task to the implementation team, act as a liaison with all integration partners, provide assistance and follow up with support team on all open tickets and manage all project timelines. You will also act as the voice of the customer within Aqore to escalate problems and to drive prioritization of business needs for our customers. Your success in this role means higher customer satisfaction, retention and expansion of Aqore’s business. We guarantee that there will never be a boring moment while working at Aqore!

Skills

• 3+ years experience implementing software solutions
• Strong attention to detail and the ability to execute and complete tasks with a strong sense of urgency
• Strong written and verbal communication, interpersonal and organizational skills including the ability to present at the leadership level.
• Competitive attitude and strong work ethic with the ability to enthusiastically represent the company.
• Ability to learn systems and processes quickly.
• Excellent problem solving, decision making, analytical, and customer services skills.
• Skilled in triaging customer requests with service-oriented focus and ability to work as part of a fast paced, high-performance team.
• Staffing Industry knowledge is a plus
• Comfortable speaking to a large group either in-person or via web conference

Qualifications

• Legally authorized to work in the United States without sponsorship.
• Bachelor’s Degree and 3+ years of relevant software implementation experience preferred