A whopping 70% of digital transformations fail. And 75% don’t deliver their expected results. Why? Changes in technology and processes, if not properly defined and communicated, frighten and frustrate employees. Instead of the improved efficiency and productivity you were hoping for, you’re met with resistance and misalignment across departments. Not to mention, when your team isn’t on the same page, your candidates and customers notice, too.
So, how can you as a staffing firm leader leverage digital solutions successfully to stay ahead of the curve in today’s competitive market? The first step is to help your team adapt through the use of an effective technology change management plan.
At ASA’s Staffing World 2022, the Aqore team spoke with staffing industry leaders who leverage our workflow automation and task management technology, Zenople. In addition to the insight we gathered during our time at the conference, Aqore has spent over 20 years guiding staffing company leaders through the process of implementing new staffing software.
Read on for our recommendations and best practices around getting team members excited for new technology changes.
Be Proactive, Not Reactive
The more you prepare up front, the better off you’ll be once you’re in the thick of the implementation process. Audit and test new technology before you take any further steps. This ensures you and your team understand what your tech solutions partner— and their software— can do for your business and what work will be required on your end.
One way to prepare is by scheduling demos of the software you’re hoping to utilize. At Aqore, we offer demos of Zenople, as well as complimentary training sessions on the many tools and functions within the platform every month. Educational opportunities such as these are some of the many ways we strive to be a true partner to our clients, making this huge change in processes simple for you and your team.
Set Deadlines and Stick to Them
When going through such a large change in your organization’s processes, it can be easy to get overwhelmed. Setting deadlines and sticking to them is the best way to break the process down into achievable goals.
Start your to-do list with your audiences at the forefront of your mind and go from there. What do your clients, candidates, consultants, and employees need to know about this transition? What’s the best way to provide them with that information? Be it pre-recorded instructional videos, an FAQ page, or simply sharing a link to your calendar so people can schedule a meeting with you will allow your team to create their own game plans as well.
Involve a Wide Range of Employees in the Beginning Stages
To build familiarity with your new tech as efficiently as possible, involve a wide range of employees at the first opportunity during implementation. That way, you have a broad team of torchbearers spread throughout your organization, ready to champion your company’s efforts. Not to mention, by having at least one employee using each functionality of the tool, you can spot any potential process issues early on.
Consider who will be most affected by this technology change and assemble a specialized change management team with a wide range of skills and positions. The broader the better— from recruiters to stakeholders— since these individuals will then take their knowledge and disseminate it among their teams as they help onboard everyone else.
Verbally telling employees how to use new software won’t set them up for success. Instead, allow team members ownership of the solution and agency in their discovery. Thinking about user adoption in the beginning stages of implementation will bring about a more positive learning experience and a better relationship with all company initiatives moving forward.
Communicate, Communicate, Communicate
There’s no such thing as overcommunication when it comes to educating your organization on new technology. Create an internal communication strategy centered around the implementation. Whether consultants, clients, recruiters, sales or HR, whoever will be affected by the change should know why you’re making this change, what’s required of them, and what they can expect— now and in the future.
Your communication efforts should also serve to excite your company about all of the additional improvements and functionalities this tech will bring to their roles. Building that excitement will only make the implementation process easier for your entire team.
Trust Your Tech Solutions Partner
When implementing new tech, encountering issues is inevitable. However, working with the right partner to solve problems as they arise can ease tensions and create a smooth experience for your employees, clients, and candidates alike. The ability to trust your partner with everything— from the most minute technical details to larger-scale project management— reduces your mandatory effort for implementation.
Our partners at Ascend Staffing leaned on the Aqore team during the implementation process. With their trust and our software support, their company grew by 90% in just over a year. Their team was searching for a quick onboarding software solution with an excellent ATS to ensure employees were paid on time and clients received easy-to-read invoices. Zenople’s open API provided them with even more, making it possible for them to begin working with other vendors!
Maximize Your Company’s Change Capacity
Seemingly small things can make a huge difference in aligning an organization behind a project. The correlation between effective change management and the likelihood of a project’s success is undeniable. In fact, a project is six times more likely to be successful when there’s excellent change management.
But implementing and managing an extensive technology change in your organization isn’t a one-and-done deal. It’s the beginning of what should be an ongoing and fruitful partnership as you work together to achieve continued growth for everyone involved. Adopting a technology change management strategy like the one we’ve outlined will allow you to get the most value from your technology investment while keeping your team engaged and inspired.