The Hidden Cost of Outdated Software and how Friday Services fixed it!

Since 1980, Friday Services has been a trusted employment agency helping businesses across Western North Carolina connect with the right talent in industries like light industrial, administrative, and professional services.

With decades of experience and a commitment to community-driven staffing, Friday Services built strong regional partnerships.

However, as their operations scaled, their legacy software, first implemented in 1999, became more of a bottleneck than a backbone.

Tasks like manual entry, compliance tracking, and internal communication were time-consuming, error-prone, and offered little support.

Company

Friday Services

Employees

500

Industry

Staffing and Recruiting

HQ

Asheville, NC

Frustrated with inefficiencies and ready for a scalable solution, Friday Services turned to Zenople by Aqore.

Their goal was clear: modernize operations and empower their team with the right technology!

The Challenge

By 2021, Friday Services still relied on a self-hosted system that lacked support, visibility, and real integration.

Internal teams spent hours each week re-entering the same data across disconnected systems. When issues came up, there was no vendor to call. The entire burden fell on their staff!

Their legacy staffing software, installed in 1999, became a growing liability:

  • Self-hosted and unsupported, leaving internal teams to troubleshoot critical issues alone, slowing response times, and increasing risk.
  • Manual, error-prone processes led to nearly 20% of candidate profiles containing duplicate entries, forcing staff to spend 4–5 hours on average resolving conflicts, especially when multiple clients pursued the same skilled worker.
  • Disconnected systems lacked integration and real-time visibility, making coordinating placements or tracking progress hard.
  • Non-scalable architecture strained operations, making it harder to maintain service quality as the company grew.

“We felt completely unsupported and frustrated. We had no help when something went wrong.”- Lisa Sargent, General Manager Friday Staffing

The Move to Aqore: A Strategic Shift

Friday Services decided to modernize their tech stack by switching to Zenople by Aqore, an all-in-one cloud-based staffing platform.

What mattered most to them wasn’t just better features but execution. And that’s where Aqore delivered.

From day one, the Aqore team provided:

  • On-site onboarding and live training sessions
  • Full legacy data migration without loss
  • Hands-on transition support until every team was fully up and running

And the difference was immediate.

The Impact: Time Saved, Errors Reduced, Visibility Gained

Within weeks, Friday Services began seeing results they could measure:

  • Admin time dropped by 35% as automated workflows replaced manual tasks.
  • Error rates in data entry dropped by over 70%, improving consistency across departments.
  • Reports that previously took days to compile were now available in real time, enabling faster decision-making.
  • Teams no longer relied on multiple tools; everything was managed in one centralized platform with a single login.

Aqore is easily a 10 out of 10. With a few more reporting options, it would be absolutely unbeatable.” – Lisa Sargent, General Manager Friday Staffing

For the leaders in the staffing industry, tech choices impact profitability, compliance, and team performance. What Friday Services experienced is what many firms are still battling today:

  • Disconnected systems that waste time
  • Limited support that drains internal resources
  • Manual tracking of metrics that stalls decisions

Aqore Staffing Software didn’t just eliminate operational headaches, it delivered measurable results. Gross profit tracking is now fully automated within the platform, saving over 30 hours per month. Reports that once took days now generate in under 60 seconds.

And when it comes to support, Aqore doesn’t just respond, it listens, adapts, and delivers. Over 20 product enhancements were implemented last year based directly on client feedback.

In today’s competitive market, staffing agencies need more than software; they need a tech partner that scales with their ambitions.

Let’s talk about transforming your operations!

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